Steadfast Threads — Refund & Return Policy

Anchored in faith. Built to last.

Last updated: September 7, 2026

Steadfast Threads appreciates every customer who chooses to support this brand. Because each item is custom-produced at the time of order, this policy explains how returns, exchanges, and refunds are handled.

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1. Made-to-Order Production

All merchandise sold by Steadfast Threads is produced on a print-on-demand basis. No inventory is held in advance, and production begins shortly after an order is placed. As a result, each item is treated as a custom good manufactured specifically for the customer who ordered it.

Because of this production model, Steadfast Threads does not accept returns or issue refunds for:

• Change of mind after an order has been placed
• Incorrect size selected by the customer (see Section 4 for sizing guidance and exchange options)
• Orders where the shipping address provided by the customer was incomplete or inaccurate
• Orders placed in error by the customer
• Minor variations in color, placement, or garment shade that fall within standard print-on-demand production tolerances

All sales are final except in the circumstances described in Sections 2 and 3 below.

2. Damaged, Defective, or Misprinted Items

Steadfast Threads stands behind the quality of its products. If an item arrives damaged, defective, or misprinted (for example, a printing error, garment defect, or damage sustained in transit), the customer may request a replacement by contacting Steadfast Threads within 7 days of delivery.

To process a claim, the customer must provide:

• Order number
• Clear photo(s) of the damaged, defective, or misprinted item, including the printed design and any garment tags
• A brief description of the issue

Claims submitted after 7 days of delivery, or submitted without supporting photos, may not be eligible for replacement. Approved claims will be resolved with a replacement item produced and shipped at no additional cost. Steadfast Threads does not offer cash or store-credit refunds for damaged, defective, or misprinted items when a replacement is available and accepted.

3. Lost or Undelivered Packages

Steadfast Threads is not responsible for packages lost, delayed, or misdelivered by the carrier once tracking confirms the package has shipped, except as required by applicable law. Customers should contact the carrier directly using the tracking information provided at checkout.

If tracking confirms an order as delivered but the customer states it was not received, Steadfast Threads may, at its sole discretion, assist by filing a claim with the carrier. This process is offered as a courtesy and does not guarantee a replacement or refund.

Orders returned to Steadfast Threads by the carrier due to an incorrect or incomplete address provided by the customer may be reshipped at the customer's expense. Steadfast Threads is not liable for non-delivery caused by inaccurate address information supplied at checkout.

4. Sizing and Exchanges

Because all garments are produced to order, Steadfast Threads is unable to accept exchanges for incorrect sizing once an order has entered production. Customers are strongly encouraged to review the size chart listed on each product page prior to purchase.

Steadfast Threads does not guarantee availability of exchange inventory, as no stock is held. Any exchange offered outside of Section 2 is provided at the sole discretion of Steadfast Threads and is not guaranteed.

5. Order Cancellations

Because production begins promptly after an order is submitted, cancellation requests cannot be honored once an order has been placed.

Orders cannot be canceled, modified, or refunded once submitted.

6. Shipping Charges

Shipping charges are non-refundable, including on orders that qualify for a replacement under Section 2. If a replacement is approved, Steadfast Threads will cover the shipping cost of the replacement item; the original shipping charge remains non-refundable.

7. Sale, Discounted, and Promotional Items

All merchandise purchased during a sale, promotional event, or with a discount code is considered final sale and is not eligible for return, exchange, or refund, except where required under Section 2 for damaged, defective, or misprinted items.

8. Chargebacks and Payment Disputes

Customers are encouraged to contact Steadfast Threads directly at info@steadfastthreads.com before initiating a chargeback or payment dispute with their bank or card provider. Because merchandise is custom-produced at the time of order, Steadfast Threads reserves the right to dispute chargebacks with supporting documentation, including order records, production confirmation, and shipment tracking, and to decline future orders from accounts associated with unwarranted chargebacks.

9. How to Request a Replacement or Report an Issue

To report a damaged, defective, or misprinted item, or with any other question about this policy, contact:

Email: info@steadfastthreads.com 

Please include: order number, description of the issue, and photos where applicable.

Steadfast Threads aims to respond to all inquiries within 3 business days.

10. Policy Changes

Steadfast Threads reserves the right to update or modify this policy at any time without prior notice. The version of this policy posted on the Steadfast Threads website at the time an order is placed will govern that order.